Scanning or manual check in

Learning Centre

Learn more about features and system basics.

Welcome to the learning centre


CREATE

Setting up a Basic Event

Setting up a Registration Event

Setting up a Tabled Event

Setting up to Sell Merchandise

Cloning an Event

Recycling an Event

Homepage and Images

Seating Plans Overview   


CUSTOMISE

Session Times Overview   

Extending the Booking Time

Working with Tickets   

Data Collection Fields Overview   

Using Headers

Sections Overview   

Free Events Overview   

Waitlists

Donations

Creating a Tax Invoice

Terms and Conditions

Follow up Emails   

Gift Certificates Overview   


PROMOTE

Promote and Share

Promotional Codes Overview    

Event Publication

Sample Buttons

Widgets

Event Listing Page

Finding the Event URL

Event Listing URL


MANAGE

Different Levels of Access   

Locking Your Bank Account

Introducing TryBooking to your Community

Finding a Booking

Move a Booking

Edit a Booking

Refund Overview   

Deleting and Archiving

Contact Details of the Organiser

Email Buyers

Connecting to Stripe

Changing to Daylight Savings Time

Credit Card Description


RUN

Mobile Scanning   

Gatekeeper Overview   


REPORT

Reporting Overview

Tracking Overview   


INTEGRATE

Integrations

Notify URL

Scanning or Manual Check ins

You can scan tickets via the QR code or use the list of ticket holders to manually check attendees in by swiping left over their name. The TryBooking Scanning App can also check out attendees so that they can check in again at a later time.   

To start scanning tickets, from the bottom menu, select the TryBooking Scanning App  icon. This will activate your camera.

 

TryBooking Scanning App tap to scan

 

Simply hover the phone over the QR code on the ticket. A successful read will display a green screen and a ping sound. There is no need to push a button in order to scan tickets.

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A red screen and alarm sound indicate that this ticket has an issue. 

TryBooking Scanning App Scanning Error message

The red screen text will indicate :

  • If the ticket has already been scanned, if so by which scanning point / person and how long ago.
  • That the ticket is for the wrong session (Day or event).
  • That it is the wrong ticket type based on a rule that you've applied.

 

Finding tickets

When a person arrives without their ticket or their ticket won't scan, it's easy to find their booking / ticket. Go to your list of ticket holders by clicking the Screen Shot 2017-08-09 at 11.51.37 AM.png icon and search by their last name, which will filter the list. From here you can check the person in by swiping left over their name.  

TIP: If you are scanning tickets with the camera click the icon Screen Shot 2017-08-09 at 11.51.37 AM.png to move to search your ticket holder and then the camera icon to return to scanning again.

 

TryBooking Scanning App Searching Ticketholder

You may wish to validate the person further or review the booking. Click on the person's name from the search listing to reveal their phone, postcode, last 4 digits of their credit card, ticket numbers and all the tickets booked as part of the same booking.

TryBooking Scanning App View Customer Details
 

By tapping the circle next to the right of the person's name you will check in or check out that person or group. 

 

Manually check- in your guests

To begin checking your guests in, press the Screen Shot 2017-08-09 at 11.51.37 AM.png icon on your menu bar to see the list of all your sold tickets. Ticket holders will be listed in alphabetical order by surname.  If you have a large list of ticket holder, you will need to search for them by name.

The display indicates your guest's first and last name, ticket number and status of their check in.

TIP:  This is the name of the person who made the booking. If they booked at the same time, multiple tickets, check carefully the ticket number to ensure you are selecting the right ticket.

Swipe the name to the right to check someone in.
Swipe the name to the left to check someone out.

TryBooking Scanning App tutorial manual check in

 

Next: Setting up Rules

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