Adding the Organiser's Contact Details

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Contact Details of the Organiser

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Adding Contact Details of the Event Organiser

Ticket buyers who need to make contact about an event can do so via contact forms. Using a contact form maintains the privacy of the organisers details.

When creating an event or upon cloning an event, you will be asked to enter the organisers name, phone (optional field) and email. Each event can have different contact details entered.

On the event homepage, the contact event organiser button launches an email contact form. Messages from the form will be emailed to you with the ticket buyers details for your response.

Example event homepage with contact button

 

To update or change the contact details, please select from the dashboard, Manage Events, select your event and then Event Name and Details.

 

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After purchasing a ticket, the ticket buyer may wish to contact the event organiser. To make this easier, we have added a contact button to the confirmation page and within the email confirmation. The email that is sent to the organiser indicates if the email originated from the event page or after purchasing tickets. A number of questions may be covered on your terms and conditions which are linked to this form.  

 

Contact form example

 

Note: It is the organisers responsibility to communicate with the ticket buyer's and respond to questions, including refunds and cancellations, moving bookings, changing or upgrading tickets etc.

For older events, you will receive a message upon login to confirm the contact details on each event are as you expect.

 

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