Learning centre

Learning Centre

Learn more about features and system basics.

Welcome to the learning centre


Setting up a Basic Event

Setting up a Registration Event

Setting up a Tabled Event

Setting up to Sell Merchandise

Cloning an Event

Recycling an Event

Homepage and Images

Seating Plans Overview   


Session Times Overview   

Extending the Booking Time

Working with Tickets   

Data Collection Fields Overview   

Using Headers

Sections Overview   

Free Events Overview   



Creating a Tax Invoice

Terms and Conditions

Follow up Emails   

Gift Certificates Overview   


Promote and Share

Promotional Codes Overview    

Event Publication

Sample Buttons


Event Listing Page

Finding the Event URL

Event Listing URL


Different Levels of Access   

Locking Your Bank Account

Introducing TryBooking to your Community

Finding a Booking

Move a Booking

Edit a Booking

Refund Overview   

Deleting and Archiving

Contact Details of the Organiser

Email Buyers

Connecting to Stripe

Changing to Daylight Savings Time

Credit Card Description


Mobile Scanning   

Gatekeeper Overview   


Reporting Overview

Tracking Overview   



Notify URL

Voiding a ticket Without Providing a Refund to the Customer

Voiding a ticket will allow you to void or cancel the customers ticket, placing the ticket back on sale for repurchase, without providing a refund to the customer. You may have a no refund policy or the person may have cancelled too close to your event date so that it is not applicable for a refund. Voiding their ticket will ensure that they are removed from the various reports and that their place is then able to be offered to another person.

To do so simply go to the Refund link located on the Account Dashboard. Once you have located and selected the booking you wish to cancel, you will be able to bring up the booking details by clicking Next.

All tickets will be selected by default. Locate the ticket or tickets you wish to void.


By default, the amount to be refunded field will have the full value of the ticket. You will need to change this to zero if you are not issuing a refund of money.  Prior to selecting OK or adding your reason, double check the top summary of your refund screen to ensure you have the correct items and value being refunded.

TIP: Once you have pressed OK you will not be able to unvoid the tickets.

All of your reports will now be updated to show the refunds that have taken place. Those that have had the tickets voided will no longer show up on the reports that refer to those attending the event. Those that have been partially refunded and the ticket not voided will still show on these reports.